Terms of Sale

Last updated: 10 November 2026

These terms apply when you buy a signed book directly from this website. Books bought through the Buy online links are sold by those retailers under their own terms.

1. Who you're buying from

Richard Lister, trading as The Hero Soul.
Email: Rich@RichardLister.com
Postal address: 969, Fareham, PO14 9TR, United Kingdom

2. Prices and payment

Prices are in pounds sterling (£). The price shown is the price you pay, plus the UK postage shown on the site and at checkout. Payment is taken securely by Stripe when you place your order.

3. Your order

Stripe emails you a receipt once you've paid, and this confirms our contract. Signed copies are limited. If a book sells out after you've paid, I'll tell you and give you a full refund.

4. Signing and delivery

• Each book is signed by me. If you give a name at checkout, I'll dedicate it to that person.
• I post to UK addresses only, usually within 7 days of your order. If there will be a delay, I'll email you. If I can't deliver within 30 days, you can cancel for a full refund.
• The book is your responsibility once it has been delivered to the address you gave.

5. Changing your mind

For a book signed with your name only (no dedication), you can cancel within 14 days of receiving it, without giving a reason. Email me to say so, then post the book back within 14 days, in the condition you received it. I'll refund the price of the book and the original postage within 14 days of getting it back. You pay the cost of returning it.

Dedicated copies: a book I've dedicated to a name you gave me is personalised to your request, so the 14-day right to cancel doesn't apply to it. This doesn't affect your rights if the book is faulty or damaged (see below).

6. Damaged, faulty or missing books

If your book arrives damaged or faulty, or doesn't arrive, email me with your order details (and a photo of any damage). I'll send a replacement or give you a full refund, including postage. This doesn't affect your legal rights under the Consumer Rights Act 2015.

7. Refunds

Refunds go back to the card or payment method you used, through Stripe.

8. Using this website

The text, covers and images on this site are © Richard Lister or the relevant publishers. Please don't reuse them without permission. I try to keep everything accurate but can't promise the site will always be available or error-free.

9. Complaints and law

If something goes wrong, email me first and I'll do my best to put it right. These terms are governed by the law of England and Wales. If you live elsewhere in the UK, you can also bring a claim in your local courts.

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